Phone Queue Management Systems for Chemists and Pharmacies
Phone Systems to Stop Customers Being Left in the Call Queue
We know that with the overwhelming demand at doctors’ surgeries, people are relying more and more on local pharmacies and chemists to answer their medical questions.
We are working with a number of independent pharmacies to give their staff and customers a phone system which properly meets their needs.
When customers get engaged tones, have to call back or are stuck in call queues they…
- Get frustrated, annoyed and critical of your business
- Become Rude to staff when they do get an answer
- Staff become stressed and tired
- Use a competing outlet
Our Solution for Happy Customers
- Call Queuing with announcements on length of queue
- Call back options so no one needs to stay on the line
- Monitoring and reporting systems to identify busy times and have the staff in place
The support from Gill and her team has been great, we can now handle all of our incoming calls, giving much better service to our customers
– Independent Chemist
We deliver phone services from global providers, so you get the advantages of having a fantastic and reliable phone system, but the support and advice from a small company who are always on hand to help.
