Privacy Policy

Strong Telecoms Customer Privacy Notice

This privacy notice explains what you can expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • How to complain

Contact details

Post:
Wassell Grove Business Centre, Wassell Grove Lane, Hagley, Stourbridge, West Midlands, DY9 9JH, UK

Telephone:
01384 470123

Email:
info@strongtelecoms.com

What information we collect, use, and why

We collect and use personal information for the following purposes:

To operate client or customer accounts:

  • Names and contact details
  • Addresses
  • Purchase or service history
  • Account information (including registration details)
  • Marketing preferences
  • Technical data (such as browser type and operating system)

For marketing and service updates:

  • Names and contact details
  • Addresses
  • Profile information
  • Marketing preferences
  • Purchase or account history
  • Website and app usage data (user journey information)
  • IP addresses

To comply with legal obligations:

  • Name
  • Contact details
  • Client account information
  • Any other information required by law

For queries, complaints, or claims:

  • Names and contact details
  • Address
  • Account information
  • Call recordings

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. These include consent, legal obligation, and legitimate interests.

You can find out more about lawful bases on the Information Commissioner’s Office (ICO) website.

Your data protection rights may include:

  • Your right of access – request copies of your personal data
  • Your right to rectification – correct inaccurate or incomplete data
  • Your right to erasure – request deletion of your personal data
  • Your right to restriction of processing – limit how your data is used
  • Your right to object – object to processing of your data
  • Your right to data portability – request transfer of your data
  • Your right to withdraw consent – withdraw consent at any time where applicable

We will respond to any request without undue delay and within one month.

To exercise your rights, please contact us using the details above.

Our lawful bases for using your data

We rely on the following lawful bases:

Client or customer accounts:

  • Consent – where you have given clear permission after being informed

Marketing and service updates:

  • Consent – where you have given clear permission

Legal compliance:

  • Legal obligation – where processing is required by law

Queries, complaints, or claims:

  • Consent – where you have given permission

Where we get personal information from

  • Directly from you
  • Market research organisations

How long we keep information

We retain personal data only for as long as necessary for the purpose it was collected. In most cases, this is up to 24 months.

How to complain

If you have concerns about how we use your personal data, please contact us using the details above.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint